Rug My City

Frequently Asked Questions

Can I use any city, district, or address?

Yes. You can search almost any city or address and generate your custom map rug preview directly in the design tool.

What occasions are these rugs best for?

Popular occasions include weddings, anniversaries, birthdays, housewarmings, and travel-memory gifts.

How long does shipping take?

Express is typically 4-7 business days, Standard is usually 10-15 business days, and Economy is about 15-25 business days depending on destination and rug size.

Can I preview my rug before payment?

Yes. You can customize colors, size, and map location before checkout.

Can I track my order status?

Yes. Sign in and visit My Orders to follow each processing step and your order progress.

What is the rug made from?

The rug is made from Polyester with a soft low-pile surface and a non-slip backing for everyday comfort.

What sizes do you offer?

Standard sizes include 23.6" x 23.6", 31.5" x 31.5", 39.4" x 39.4", 48" x 48", 60" x 60". Custom sizes are available on request. Contact us if you need a size not listed.

How is the rug printed?

We use Sublimation with single-sided printing to keep the map look clean and high definition.

How do I clean the rug?

Vacuum regularly to keep fibers clean Spot clean stains with a mild carpet cleaner.

Will it arrive with creases?

For easier shipping, rugs are folded for delivery. Temporary creases may appear and should relax over time. The creases are temporary and do not affect long-term use.

Are small color or size variations normal?

Small color, position, or size variations can occur due to production batches and printing equipment. If you are unsure about an issue, contact support and we will help.